Telegram Bot
Connect your own Telegram bot with its token. Customers message the bot directly, and your team replies from work topics in Telegram. Enable Smart AI when you need it.
ConnectCustomer support on your site — from your Telegram
Private live chat for your website
Visitors write in the widget on your site, and operators reply straight from Telegram — no separate workspace, logins or passwords. Smart AI answers routine questions around the clock and hands the complex ones to your team.
14 days free · no card needed · sign in with Telegram
Email · Telegram Bot · Telegram Business · WhatsApp · ViberSmart AIanswers 24/7 in seconds
Operator handoffwith a ready summary
Operatorswork in Telegram
Conversationsno permanent archive on our side
What the customer sees
- Smart AI: I’m Smart AI from shop — happy to help with orders, delivery, exchanges and returns.
- Guest: Hi! I ordered running shoes last week, order 10472, and they still haven’t arrived. Where are they?
- Smart AI: Order No. 10472 is waiting at the pickup point on Marszałkowska 12 📦
- Guest: I missed the notification 🙈 Can a courier bring it to my home?
- Smart AI: An operator will arrange delivery. Would tomorrow, 10 AM–2 PM, at the address on your order work for you?
- Guest: Yes, that works
- Smart AI: I’ll pass your preferences to an operator, who will check delivery availability and confirm the time.
- Guest: Thank you! Could I swap them for a size 39 while we’re at it?
- Smart AI: I’ll pass on both requests: home delivery and a size 39 exchange. An operator will check stock and confirm the arrangements.
- Alex joined the chat
- Alex: Hello! I’m Alex 👋 I can see your order No. 10472 — let me check the warehouse.
- Alex: Size 39 is in stock ✅ I’ve arranged the exchange and delivery for tomorrow, 10 AM–2 PM. I’ve emailed you the confirmation.
- Guest: Perfect, thank you! 🙏
- Alex: Happy to help! Enjoy your runs 🏃♀️
What the operator sees
Smart AI handed over the dialog: Order No. 10472 is at the pickup point. The customer wants home delivery tomorrow, 10 AM–2 PM, and a size 39 exchange. Check stock and confirm delivery.
Communication channels
Choose an integration for connected conversations, or a direct support contact while your bot is not configured.
A configured, available integration links conversations and replies through triachat. Plan availability and provider terms apply.
Telegram Business
Connect your company’s Telegram account through a Business bot. Your team replies from work topics while customers keep chatting with your account.
ConnectCompany email
Connect your company mailbox through Google Workspace, Microsoft 365 or IMAP/SMTP. Handle emails and attachments in Telegram and reply from your company address.
ConnectWhatsApp Business
Connect your company’s number through your own Meta app. Receive enquiries and reply to customers from Telegram.
ConnectYour Viber bot
Connect your own Viber bot with its token. Keep your company’s name and avatar while your operators work in Telegram.
ConnectAI handles the routine. People get only what matters
Smart AI resolves routine questions on its own in seconds. When a human is needed, the operator gets a summary: the gist, what’s been done and what’s still needed.
Smart AIExample workflow · Shift closed
- Asked the team, then repliedTelegram Business
Can you deliver by Saturday?
- Transcribed a voice messageWebsite chat
Voice message0:07Are these good for winter?
- Answered in PolishTelegram bot
Czy wysyłacie do Niemiec?
- Checked the order in the storeWebsite chat
Where’s my order?
- Sees the customer’s pageWebsite chat
Are these on sale?
- Read the screenshotWebsite chat
ScreenshotPayment won’t go through 😕
- Saw the photo, found the orderWebsite chat
PhotoThe sole came off 😢
- The operator opens Telegram6resolved by the AI alone1reach people — with a summary
Ready context for the operator
SourceWebsite chatThe customer’s photo follows in the topic
- Request
- Faulty sole, order #10472.
- Already established
- Bought 6 days ago, photo sent.
- Needs a person
- Decide: replace or refund.
AlexOperator in Telegram
Your team in Telegram
Replies and notes stay in Telegram topics. Translation, templates and voice-to-text drafts help your team; statistics show how it performs.
Replies from Telegram
Every dialog arrives in a shared group or a personal flow, and each customer gets a separate topic. Operators reply where they already work and sign in with Telegram.
Operator voice messagesAdd-on
Record a voice reply right in the topic or give an /ai instruction — the AI factors in the customer’s question and drafts the text. The customer gets it only after you confirm.
- Operators always write in their own languageWith “Dialog translation”, operators see each message already translated and reply in their own language — the customer gets the answer in theirs, in any of 20 languages.
- Reply templatesShared, per-site and personal — via /code or a reaction to the customer’s message. The customer’s language and name fill in automatically.
- Notes in the dialog topic/n or /note — operators talk among themselves right in the topic. The visitor never sees it.
- Quality statisticsDialogs, first-response time, reaction temperature, missed requests and each operator’s contribution — all on one page.
Everything at hand in the dialog
- Multiple operators“👥 Invite” or /invite — an expert joins the dialog in seconds, with the whole history in front of them.
- Private chatsEach operator has their own group: a new dialog goes to everyone, the first to accept it leads it — and it disappears for the rest.
- PersonasRun each site under its own “persona” — with its own name, avatar and reply templates.
- Images and filesThe customer sends a screenshot, photo or PDF, and the operator replies with an image right in the dialog.
- Quick replies by reactionReact to a customer’s message and the bot replies: a greeting, “checking”, “in progress”, a goodbye. In the customer’s language; reactions are personal.
- Operator’s cabinetAn operator writes their own templates, picks ready-made ones — in masculine or feminine form — and chooses which reaction sends what.
- Additional fieldsCall up a form with a quick command — say, “Order number” — and get straight to the point.
Order and quality control
- AI impact dashboardHow many hours the AI has saved, what changed “before and after”, and how many AI dialogs are left this month.
- Dialog temperatureReactions add up on a scale from −2 to +3: see where your service runs “hot” and where it’s cooling off — for the AI and for each operator.
- Quality goalsTargets for first and average response time, missed dialogs and dialogs per day. Statistics mark anything worse in red.
- No customer left hangingNo reply in 5 minutes — the bot reminds you in the topic. After 30 minutes the dialog closes and the customer gets an apology. You set the timing.
- Statuses right in TelegramThe topic shows it: ⚡ in progress, ✅ finished, ❌ unanswered, ✈️ customer left. /dialogs lists open ones, longest-waiting on top.
- Safe linksLinks from unknown visitors arrive unclickable — until an operator takes the dialog.
- Block offendersFlooding is blocked automatically: over 8 messages in 10 seconds — a one-hour ban, three hours for a repeat. Manually — /ban.
- Auto-delete old topicsFinished topics older than 1, 3, 7, 14 or 30 days delete themselves — the group always stays tidy.
Knowledge and context for AI
AI answers from your knowledge base and scenarios. Voice messages and page context help it understand what the customer needs.
A knowledge base built from your site
Enter the URL — the AI crawls the site via its sitemap, all languages and help sections, even on React or Vue. Unanswered questions show in the overview: add an article, and the AI answers.
Voice messages
The customer dictates a question — the AI turns it into text they can edit and send. Neither operators nor the AI have to listen to audio.
- Smart auto-repliesA branching answer tree: question → clarification → ready solution. The widget collects an order number, email or phone, and “Didn’t help” calls an operator instantly.
- Assistant scenarios10 ready-made roles: exchanger, shop, clinic, salon, school, delivery and more. Tone, don’ts, topics for people and pre-handoff data are preset.
- Conversation contextThe operator sees which page the customer is writing from and what details they’ve left.
- Answers from your sourcesThe AI uses your knowledge base and connected sources. If information is missing, it can ask the customer, consult the team or hand the conversation to an operator.
AI training
- Knowledge from a fileNo access to the site? Upload Markdown: the AI splits it into draft articles, and only the ones you approve make it into answers.
- AI trainingThe AI suggests rules from operators’ dialogs and experts’ answers — only the ones you approve take effect.
- Guide, don’t take overAn operator gives the AI a fact or an instruction — the AI answers the customer itself, and the dialog stays with the AI.
- AI answer checksTest questions: what the AI must say and what it mustn’t. Without the required checks, the assistant won’t turn on.
- We’ll help train your AIAdd-onWith priority support, we go through tricky dialogs, expand your knowledge base and fine-tune the assistant together with you.
AI that understands your customers
- Proactive suggestionsThe AI sees which page a visitor is on and offers help with it on its own — the question is already written, they just tap it.
- Reactions to repliesVisitors rate a reply with one tap: 🔥 😍 👍 😐 👎 — right under the message.
- The AI knows the orderConnect it to your system via API: “What’s happening with my order?” — and the order’s owner gets an exact answer.
Website chat
Style the widget to match your brand. Customers can continue in Telegram or leave an email address to receive a reply after leaving your site.
A widget for your site
Colors, theme, button position and shape, fonts, sounds and the unread indicator — set separately for each site.
The reply catches up by email
The operator replies from Telegram as always. If the customer has left, the reply goes out as an email: “You asked…” and “The operator replied…” — they’ll know right away what it’s about.
- Email when no one’s aroundOperators are offline — after the visitor’s message, the widget offers to leave an email and explains why: if the chat gets closed, the reply will go there. Once per session, and only if they want.
- Continue in a messengerDirect contact opens support in a messenger. Continue prepares an editable draft that the visitor sends manually. A configured, available integration links conversations and replies through triachat. Plan availability and provider terms apply.
- Multiple sites and 20 languagesOne account — multiple sites and operators, and each site has its own list of languages.
- Always-on supportOutside working hours the widget shows “offline”, accepts the message and quietly delivers it to Telegram.
Button style
- Button styleA chat bubble with a tail — gradient or flat. The tail shows what’s going on: typing, a new reply, Smart AI in charge or you’re offline. Shape: round, rounded or with a label and status, with a Telegram button alongside.
- Light and dark themeThe widget adapts to the visitor’s theme automatically — or set it yourself, with colors for day and night.
- Company logo in the headerUntil someone joins, the customer sees your logo — then the avatar of the AI or the operator.
- Copyright removalAdd-onRemove “Powered by triachat” — only your brand stays in the chat.
Customer left the site — the reply arrives by emailThe operator replies in Telegram as usual, and if the customer has already left, the reply goes out as an email from your site’s mailbox together with their question. The customer leaves an email in the chat — or, once the AI or an operator has confirmed the order’s owner, no address is needed: the email goes to the one in the order.
- From your mailbox — and only yoursGmail, Yandex, Mail.ru, Zoho, iCloud, Proton, a sending service or your own SMTP. Copies stay in your “Sent” folder; triachat doesn’t store the emails.
- Email only when neededCustomer on the site — the reply goes to the chat; moved to Telegram — to Telegram. An email goes out only when there’s nowhere else to deliver it, within 24 hours.
- No spamA pause before the email, several replies in one email, a per-dialog limit and one-click unsubscribe. You set the pause and the limits.
- Works with Smart AIWhile the AI is answering, we don’t ask for an email. Once the order’s owner is confirmed, we don’t ask at all: the reply goes to the email in the order, and the customer sees which address. Otherwise we offer to leave an address when the AI hands the dialog to offline operators. The retelling of your team’s answer arrives by email too.
- The operator stays informedA silent line appears in the dialog topic: “reply sent to email”. Fixed the reply with /edit before it went out? The corrected one is sent.
- Set up in a minuteThe “Email” section in your cabinet: pick your mail provider and paste an app password — we’ll check it with a test email. Until a mailbox is connected, the widget promises nothing.
Integrations
Ready-made connections for CMS platforms, online shops and exchangers. Connect your own bot or AI agent through the API.
WordPress / WooCommerce
Хорошоп
OpenCart
PrestaShop
Magento / Adobe Commerce
CS-Cart
Wix
Webflow
Weblium
Strikingly
Site.pro
Jimdo Creator
MODX
Other website / HTML
ExchangersBoxExchanger, Premium Exchanger or the BestChange rates file: Smart AI answers from the exchanger’s live data and sees which page the customer is on.
- “What’s happening with my order?”The AI answers from live data: status, amounts, direction, payment deadline, payout hash. Never promises money or edits orders — cancellations, refunds, failures go to an operator.
- AI sees the pageThe customer is on an order or USDT → card exchange page — the AI knows at once what it’s about. No tracking: only the current page address, no browsing history.
- BoxExchangerNo plugins: from the site address, the AI knows directions, limits, terms and maintenance. For orders — a key that can only read a single order, bound to our IP.
- Premium ExchangerGet the triachat module from your cabinet, install it in “Modules” — it adds the chat to your site and payment pages itself. Read-only, signed requests.
- An exchanger on any engineThe BestChange rates file (XML or JSON): directions, networks, limits and reserves — no keys. It doesn’t answer about orders.
- Only the owner sees the orderA number or link grants no access: the AI checks the order date and email or last digits of payment details. Email, details and IP never reach the model.
Your own agentAdd-onAlready have your own bot or AI service? Connect it to widget dialogs via API — when a human is needed, it hands the dialog to an operator with a summary.
- Your model, your rulesAdd-onYour own LLM, prompts and data. The agent answers visitors under its own name, right in the triachat widget.
- Handoff to a humanWhen an operator is needed, the agent hands the dialog over to Telegram along with a brief summary.
- No permanent archiveTriachat delivers messages between the widget and your agent and processes them temporarily to support the conversation. It does not create a permanent conversation archive.
- Page and order contextThe agent receives the visitor’s current page and their verified order — and answers to the point.
From sign-up to a full-fledged support service — in one evening
No separate workspace for operators.
- Create an accountSign in with Telegram, get your 14-day trial and add your first site.
- Add the widgetCopy the code from your cabinet and paste it into your site. Look, language and tools — per site.
- Connect operatorsA shared group with topics, or personal groups where the first operator to accept takes the customer.
- Turn on Smart AIThe assistant answers from your knowledge base and hands complex cases to operators with a summary.
Privacy — at the heart of the product
Triachat does not keep a permanent conversation archive. Messages are processed temporarily for delivery and enabled features. Delivered copies remain in your communication channels.
How a message travels
Widget1
A visitor writes on your site. We verify that the message really came from it.triachat2
The message is checked and passed on right away.Telegram3
The operator gets the dialog in a topic of your group or in their own personal group.Reply4
The operator’s reply appears in the visitor’s widget instantly.AI and client memorySmart AI processes messages through OpenAI to answer. Conversation context is temporary; approved knowledge is stored separately. “Remember clients” keeps a short card for up to 90 days after the last dialog; you can disable and delete this memory.
Logs without contentMessages, images, contacts, IP addresses, browser data, referrer URLs, tokens and service links are stripped out before anything is written to the logs.
Analytics without textsStatistics count facts only: how many dialogs there were and how fast they were answered. Reports need no message texts and no personal data.
Managing your copiesDelivered messages remain in your messengers and mailboxes. Retention, export and deletion depend on account settings and provider rules.
Simple pricing
Start with a free trial, then pick a plan that fits your number of sites, operators and the features you need.
We’ll set everything up for youFree
After you purchase a subscription, we’ll help you fine-tune your chat and AI assistant so they work perfectly, completely free of charge.
Ready to answer customers from Telegram?
Sign in with Telegram, your operators reply in the messenger they already use, and Smart AI takes care of routine questions. 14 days free, no card needed.